Article
The Importance of Touch Communication in Healthcare
Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.
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Online Technology Training: Why It Makes Sense for Hospitals (Q&A)
An interview with Lee Ann Hanna, Director of Education, TriStar Centennial Medical Center (HCA), Nashville, Tennessee
April 1st, 2021
Article
Changing the Patient Experience Through Improved Hiring
At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.
April 1st, 2021
Article
Being There: An Encouraging Word About Hospice Care
As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.
April 1st, 2021
Article
Critical Care Online Training Resources: Valuable or Meaningless?
The answer to the above controversial question is that it depends upon two critical factors: how effectively online educational courses are utilized by institutional leaders and educators that purchase and assign offerings to their constituents and how seriously individual users learn and apply the content to enhance their clinical competency and patient outcomes.
April 1st, 2021
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The Importance of Nurse Competency Testing and On-Going Education
It might surprise many to know that the Agency for Healthcare Research and Quality has reported that one out of every 25 patients in US hospitals are said to have been harmed by medical care. This stunning statistic accentuates the need to develop a clinical staff that is providing optimal care at all times.
April 1st, 2021
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Creating a Learning Culture in Healthcare
One of the responsibilities of a leader, especially in healthcare, is to create a learning culture where employees are at the very least technically competent and ideally at the cutting edge of their respective disciplines. With strong leadership, employees are never permitted to rest on their laurels regardless of age or length of employment. Nobody is permitted to practice OJR (on-the-job-retirement).
April 1st, 2021
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The Tragic Importance of Sepsis Training
For those of you who want to read a personal story about why hospitals are all focusing on Stopping Sepsis and Surviving Sepsis--the link below is about a 12-year old boy who died a few months ago of sepsis because the signs of early sepsis weren’t recognized by the healthcare providers. Not many things can take out a healthy 12 year old boy in 4 days – but sepsis can. The last paragraphs of the article can really break your heart.
April 1st, 2021
Article
What is Competence in Healthcare? (Part II)
While competency evaluation is obviously a tool for developing clinical and non-clinical staff, secondary – and equally important – goals of competency evaluation are to create business alignment among nursing, ancillary, and facility support staff.
April 1st, 2021
Article
The What, Where, & Why Of Coding Audits
Understanding the what, where, and why of coding audits provides a deeper understanding of what they are designed to do and the many benefits they offer to healthcare providers and systems.
April 1st, 2021
Article
How Leadership Styles in Healthcare Impact a Staff
Research has identified a wide range of leadership styles. What is the best one for your organization and how do you develop leaders that will help build a great healthcare organization?
April 1st, 2021
Article
Should I Be an Emergency Room Nurse? Questions to Ask Yourself
Here are some questions to ask yourself if you wonder about becoming an Emergency Room Nurse. Healthcare organizations can select the best nurses for the ED by ensuring that they have both the clinical and non-clinical skills to be successful in this department.
April 1st, 2021
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Preventing Risks Involved with Compounding Medication
Understanding the risks inherent in sterile and nonsterile compounding and incorporating established standards into daily practice is essential for patient safety. Ensure staff is aware of the risks involved with this treatment option.
April 1st, 2021
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The Anarchy Index: Looking at Hospital Employee Engagement
There are four questions asked in our Employee Insights surveys that determine the level of engagement in a hospital. Responses represent a four point scale and these are Strongly Agree, Agree, Disagree, and Strongly Disagree (about their level of engagement).
April 1st, 2021
Article
Put “Caring About People” Back in Healthcare
Everyone’s jobs have become more demanding. We all seem to do more with fewer human or material resources and those we serve have higher expectations. Healthcare is the same but with two additional factors... increased regulation/reporting requirements and their ultimate outcome... the health of its consumers.
April 1st, 2021
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Education Is Not Always the Answer in Healthcare
When mistakes and errors occur in our organizations, it is our obligation to analyze these problems and assess the reason(s) why they occurred. These problems have many different names: sentinel events, incident reports, near misses, etc.
April 1st, 2021
Article
What Hourly Rounding is NOT and Why It Often Fails
From patient satisfaction to leader accountability, HealthStream analyzes what hourly rounding is not, why it often fails, and differences from traditional practice.
April 1st, 2021
Article
Hospital Implements EMR System Using HealthStream for Training
This HealthStream customer spotlight was featured in our most recent issue of PX Advisor. Fill out the form at the end of this post to download the full issue. Subscribe to future issues here.
April 1st, 2021
Article
Straight Talk with Patients about Billing
It’s not always easy to talk about money with patients. Having the right conversation, at the right time, in the right way, can better serve patients’ needs, increase compliance, and reduce problems throughout the revenue cycle.
April 1st, 2021
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The Skilled Nursing Facility 30-Day All Cause Readmission: What’s Next?
Learn how medical pro providers have begun to take a closer look at hospital readmissions that occur within 30 days of discharge, from HealthStream.